Q: Where are your Apartments and Hotels situated?

A: Our apartments and hotels are situated in the city center and in the popular area of Vinohrady.

Q: Can I get better rates booking Hotels or Tours myself ?

A: It is highly unlikely, as all our hotel bookings are made direct, via our website. We are a large organization and we have special agreements with all our hotels. Booking directly with us in 99% of cases will assure lower rates, using alternative methods can sometimes mean higher rates for you by as much as 35% above our prices.

Q: Who/How do I pay for my stay?

A: For Apartments; You pay us directly on arrival (check in) normally in cash. We will need your credit card details to secure your booking, or in case of cancellation.

A: For Hotels; Payments are processed direct on our website, you will be given notification of your booking and confirmation will normally follow within 48 hours.

All bookings (Hotels & Apartments) are made using ultra secure Turbo 256bit SSL Encryption Technology, no 3 rd party can access your information.

CANCELLATION POLICY:

- Cancellation more than 7 days prior to arrival: no charge
- Cancellation 7 to 1 days before arrival: charge 30 % of your whole stay
- No show or Cancellation on the day of arrival: charge 50 % of your whole stay

We cannot be held responsible for bad weather, illness, changes in travel plans or travel delays. In all cases we endeavour to operate a fair cancellation policy and every effort is made to reallocate rooms or apartments that have been cancelled.

Q: How do I get to my apartment/hotel?

A: The easiest way to get to your apartment or hotel is to use the services of one of our drivers (please indicate this on your booking form)

Q: What time is Check in/Check out

A: For our apartments 15.00 check in and 12 Noon Check out. For our hotels, individual hotel guidelines apply. Subject to prior notice, we can normally facilitate earlier check ins for our apartments

Q: What does the nightly rate per person for apartments include?

A: Accommodation, service charges and all towels/linen

Q: Pets?

A: Pets are not allowed in our apartments, some of our hotels will accommodate pets, please contact us beforehand and we will confirm.

Q: How do I arrange airport transfer service?

A: Please indicate this on your booking form, you will be met at the airport by one of our friendly (English speaking) drivers and taken to the apartment or hotel of your choice